‘After years of building the ride-hailing ecosystem in Pakistan, the Covid-19 pandemic struck and changed everything that had been learnt and planned out for the next few years. No one had predicted how long this pandemic would drag on for and how much impact it would have on the demand for rides – but it did force us to pivot in a very short time and use our innovative technology to continue moving what matters under the new normal, and we have successfully been able to do that in our communities,’ shared Shahid Khan, Country Head at Uber Pakistan during a recent virtual webinar conducted by Nur International University in Lahore.
In conversation with the session’s moderator Salem Rehman, the Vice Chancellor at Nur International University, Shahid talked about the kind of technology ride-hailing companies like Uber have had to employ to offer various kinds of safety measures for their riders and drivers both, pre and post the pandemic.
‘For any global business being introduced locally, it is necessary to keep the local safety norms and protocols in mind to customize any service that is being offered. Rider and partner driver safety has always been a priority at Uber, and pre-pandemic, we had consistently focused on innovating to make rides safer and easier for all. This included all the safety measures we had taken, including screenings and trainings during driver onboarding, establishing community guidelines, options to ‘Share my Trip’ in real time, caller anonymization,...
Read Full Story: https://www.techjuice.pk/innovative-technology-is-shaping-the-future-of-urban-mobility-shahid-khan-country-head-uber-pakistan/
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