Digital Helpmates, a personalized technology help company, is celebrating five years of growth and evolution. Born from a commitment to make technology more approachable, it has evolved into a resource for individuals and small teams, providing guidance that combines practicality and human-centered care.
Image Credit: DigitalHelpmates
“This milestone is a reminder of our core belief that technology is meant to be simple and serve the client's individual needs,” says Laura Moynihan, founder of Digital Helpmates. “We are the low-tech solution for high-tech problems. We meet people where they are.”
That philosophy shapes the company’s day-to-day services. Digital Helpmates offers personalized tech tutoring for beginning to intermediate home users and small teams, with offerings that include device setup, purchase guidance, support in negotiating service terms, and ongoing coaching for everyday tasks, priding itself on not working with affiliate programs and giving unbiased guidance.
Laura Moynihan (Sourced by Laura Moynihan)
Prevention is also a priority, supported by continuous computer monitoring that flags potential issues for timely intervention. When clients encounter suspicious messages or suspect unauthorized access, the team assesses risks and recommends practical safeguards such as password managers or virtual private networks. This approach filters routine alerts, escalates genuine concerns, and guides clients through steps that strengthen long-term security.
To make this help accessible, Digital Helpmates offers a concierge-style model that blends regular memberships with flexible one-off sessions. Memberships are available in Bronze, Silver, and Gold tiers, with options for monthly billing or term-based payment. This structure encourages consistent engagement, making it less likely for problems to accumulate, while monitoring services provide proactive oversight. Clients can benefit from human-reviewed alerts and clear recommendations, helping ensure that support arrives when it is most useful rather than as impersonal automated notices.
Behind these services is a network of independent Tech Tutors who bring the model to life. These professionals generally manage their own schedules while drawing on centralized administration, client intake, and shared resources. The arrangement is designed to balance tutor autonomy with continuity for clients when a primary tutor may not be available.
This operational design grew from the company’s early tech tutoring practices. Initial lessons revealed a recurring need for dependable, approachable help, which inspired a model that could scale without losing its teaching-first approach. “By selecting tutors with strong teaching and communication skills and a knack for working with beginners, we keep the human connection central to every engagement,” Moynihan states.
This philosophy is rooted in Moynihan’s background in design, education, and hands-on technology. Her classroom teaching and one-on-one coaching fostered a patient, structured approach to instruction. Meanwhile, her creative and marketing experience contributed to the development of effective business systems and materials. Under her leadership, Digital Helpmates emphasizes values of integrity, accessibility, and human-centered care, envisioning personalized tech help as an everyday resource for households and small operations.
Building on this foundation, Digital Helpmates now maintains an in-person presence in Washington, Colorado, and South Carolina while extending remote assistance far beyond those regions. Services range from everyday coaching to team-focused training, with Tech Tutors assisting in purchase decisions, protective tool setup, contract negotiations, and tailored instruction based on each client’s experience level.
As Digital Helpmates celebrates its five-year milestone, Moynihan regards the moment as both a reflection on growth and a springboard for the future. The company’s next phase focuses on deepening client relationships, refining preventive services, and expanding access to practical, human-centered technology help. Geographic expansion will be gradual, guided by client needs and sustainability, aiming to keep the company’s core values intact as it evolves. “We help people use technology, and use technology to help people.” Moynihan shares.
Media Contact
Name: Laura Moynihan
Email: info@digitalhelpmates.com
Published by: Pathos Communications Ltd