ThrottleNet has introduced a new benchmark in the IT services industry: a 90-second average response time that connects clients directly with a live technician. For companies relying on Kansas City IT support, this milestone represents more than speed—it delivers immediate engagement from a qualified professional who can resolve issues before downtime disrupts operations.
Unlike automated confirmations or ticket acknowledgments, ThrottleNet measures real human interaction. When a client submits a request through live chat or support channels, a trained technician responds within an average of 90 seconds. That immediate connection helps eliminate the frustration many Kansas City businesses experience when waiting hours.
“When something breaks, waiting around isn’t an option. We’ve built our team and systems to respond within 90 seconds, so Kansas City businesses get help almost immediately and can get back to work without the frustration,” said George Rosenthal, President of ThrottleNet.
For CEOs, COOs, CFOs, IT managers, and operations leaders, slow IT response times translate into measurable business losses. ThrottleNet’s rapid engagement model addresses those pain points directly by making speed part of its operational culture.
The company’s support framework includes Tier 1, Tier 2, and Tier 3 technicians, allowing tickets to be triaged and assigned based on severity and complexity. Whether handling routine user requests, network disruptions, cybersecurity alerts, or infrastructure failures, ThrottleNet’s structured system ensures that issues are routed to the right level of expertise without delay. Businesses relying on managed IT services in Kansas City benefit from proactive monitoring and fast remediation designed to reduce operational risk.
“Our live chat feature is what allows our clients to connect with a real technician within 90 seconds on average. Every member of our team takes it upon themselves to own the tickets that come through and deliver exceptional service. With ThrottleNet, Kansas City businesses don't have to worry about extreme downtimes or long waits,” said Todd Budde, Director of Operations, ThrottleNet.
ThrottleNet has earned a five-star rating on Google, reinforcing its reputation as one of the most trusted IT providers serving the Midwest. Kansas City organizations across healthcare, financial services, manufacturing, legal, and professional sectors rely on its expertise for cybersecurity protection, data backup, disaster recovery planning, Microsoft 365 support, and cloud solutions. Through Kansas City managed IT services, clients gain predictable technology costs and strategic guidance that aligns IT infrastructure with business objectives.
For companies that maintain internal IT teams but need additional expertise, ThrottleNet offers co-managed IT services in Kansas City. Through its Kansas City co-managed IT services, internal departments gain access to advanced tools, deeper technical resources, and additional support capacity without replacing in-house staff. This partnership model strengthens operational resilience while maintaining internal control.
Organizations seeking faster, more reliable IT support can schedule a free consultation and learn how responsive service can improve productivity and reduce risk by visiting https://kc.throttlenet.com/.
About ThrottleNet
ThrottleNet is a Midwest-based IT services provider delivering managed and co-managed IT solutions, cybersecurity services, and strategic technology support to businesses in Kansas City and surrounding areas. The company is recognized for its rapid response model and five-star client satisfaction record.
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Media Contact
ThrottleNet
1100 Main St UNIT 400, Kansas City, MO 64105
816-680-4634
https://kc.throttlenet.com/
Published by: Randy Rohde