As an auto dealership that has been open for less than three years, Mastria Mazda has quickly lived up to the expectations for superior customer service and vehicle sales that are engrained within the Mastria Auto Group. For the second straight year, the Massachusetts Mazda showroom has received a Mazda Gold Cup award, which is only given to the brand dealerships that increase customer loyalty and deliver the best sales experiences.
To earn its 2015 Mazda Gold Cup award, Mastria Mazda had to not only fulfill stringent customer-satisfaction requirements and sales-loyalty goals, but also uphold a quality dealership image while regularly educating its sales and service staff on the latest training requirements from Mazda. Of all the authorized Mazda dealerships nationwide, Mastria Mazda was one of just 125 stores that met Gold Cup certification criteria during the qualifying period from Jan. 3, 2014 to Jan. 2, 2015.
"When a shopper buys a vehicle from us, we fully expect him or her to be a customer for life, but we also understand that, to earn that loyalty, we must go above and beyond drivers' expectations of what a dealership should be," said Barry Chew, general sales manager of Mastria Mazda. "Winning a Mazda Gold Cup award for the second year in a row shows that our sales and service staff is connecting with our customers in all the right ways."
Mastria Mazda's 2015 Gold Cup award comes on the heels of its invitation into the 2014 Mazda President's Club, which recognizes the top 50 U.S. Mazda dealers that exceled at vehicle sales and customer satisfaction throughout last year. To determine its President's Club honorees, Mazda organizes its dealerships into four different groups according to their average sales volume, and then the automaker compares sales and customer-loyalty rankings within each group. Mastria Mazda was selected to join the President's Club after it achieved one of the top combined scores in its group for 2014.
About Mastria Mazda:
As a member of the Mastria Auto Group, Mastria Mazda in Raynham, Mass., takes a customer-first approach to vehicle sales and service. Their customer focus resulted in Mastria Mazda receiving the 2015 Gold Cup Mazda Certified Dealer designation, the highest honor a dealer can receive from Mazda. Local Mazda fans can find the automaker's entire fuel-efficient lineup at Mastria, with models ranging from the stylish Mazda3 to the versatile Mazda CX-5. Mastria Mazda not only matches Massachusetts motorists with their ideal Mazda model, but also offers an expert team of technicians to keep that vehicle running smoothly for years to come. Visit their dealership at 1545 New State Highway Route 44 in Raynham, call them at 888-415-0565 or visit them online at www.mastriamazda.com. They can also be found on Facebook at www.facebook.com/MastriaMazda.
