J.Lodge LLC, a recognized leader in contact center quality management, is pleased to announce the promotion of Rod Mason to the position of Director of Internal Operations. Rodney is a decorated combat veteran and Bronze Star recipient with an outstanding record of efficiently managing a variety of military logistic operations.
“Rodney has proven to be an outstanding addition to our team,” said Adam Smeigh, Executive Vice President for J.Lodge. “He has worked hard to optimize our service offerings and has been instrumental in expanding the call monitoring programs for one of our largest clients. He’s been a great addition to our team, we’re excited to have him expand his talents inside our organization.”
Mr. Mason joined J.Lodge as a quality assurance project manager working from J.Lodge’s headquarters in Fort Myers, Florida. Prior to this, Mr. Mason served with distinction in the United States Army achieving the rank of Sergeant 1st Class. In addition to other awards, he received a Bronze Star for heroism under fire during his service as a combat medic in Afghanistan.
A Service Disabled Veteran Owned Small Business and an innovator in contact center quality monitoring, J.Lodge LLC was founded in 1999 to open new career fields for veterans and Americans with disabilities. By teaming up the latest in speech analytics technology along with top of the line call, email, and chat monitoring, we provide solutions that improve the customer experience and bottom line within our client’s contact center operations.
