As federal investigators escalate their scrutiny of Tesla’s driver-assistance technology, another problem is emerging for the electric carmaker: complaints among customers that they have been sold an additional driver-assistance option that doesn’t operate as advertised.
Over the years, Tesla owners have paid as much as $10,000 for the package, called Full Self-Driving. F.S.D., which can be purchased as an extra on Tesla cars, is a collection of services that add to Tesla’s Autopilot, the driver-assistance technology that government investigators are taking a look at after a string of crashes.
Critics say F.S.D. hasn’t lived up to its name since its debut more than two years ago. It can help a car navigate off one highway and onto another, and respond to traffic lights and stop signs. It also includes a service for summoning a car out of a parking space or parking lot with a mobile app. But full self-driving? Not quite.
When Joel M. Young paid $6,000 for F.S.D. in 2019, he assumed he would receive a system that could drive anywhere on its own by year’s end. Two years later, that remains beyond the system’s abilities. Mr. Young, a lawyer, writer and car enthusiast living in Placitas, N.M., recently asked Tesla to refund his money, and it declined. On Wednesday, he sued the company, accusing it of fraud and breach of contract, among other complaints.
“Tesla has not delivered what it promised,” he said.
Mr. Young’s suit is most likely the second from a customer aimed at the...
Read Full Story: https://www.nytimes.com/2021/08/20/technology/tesla-full-self-driving-fsd.html
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