Google Lets Businesses Set Auto Responses To Common Questions - Search Engine Journal

Last updated Wednesday, July 20, 2022 16:09 ET , Source: NewsService

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Google is rolling out a new feature for Business Profiles that allows you to set up automated responses to frequently asked questions from customers.

Using this feature, you can suggest questions for people to ask when messaging your business via your Google Business Profile. Similar to how a customer service chatbot works on business websites.

Also, in the style of a chatbot, you can set up automated responses to the questions.

This feature was spotted by SEO professional Stefan Somborac, who shared his discovery on Twitter:

New feature for Messages on Google Business Profile:
FAQ

– Create up to 10 FAQ
– Questions max. 40 char
– Answers max. 500 char

Perhaps the best feature: Answers can include links.

Great opportunity to link customers to in-depth content on your website! pic.twitter.com/4z7RmlfMLP

— Stefan Somborac (@StefanSomborac) July 20, 2022

There’s no official announcement about the addition of automated FAQs for Google Business Profiles, but I confirmed the new feature by checking this help page with the Wayback Machine. The section on FAQs isn’t present in cached versions of the page from last month, which means the launch occurred within the past several weeks.

Here’s more about how automated FAQs work and how to set them up for your business.

How To Set Up Automated FAQs On Your...

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