Irvine, California –
AI powered reputation automation software platform Dandy recently helped a major restaurant chain automate all of their online review replies for multiple platforms, including Google, Yelp, and OpenTable. The company is urging businesses to find out how its AI-automated review reply feature can help them boost engagement and raise their overall review scores.
A large volume of negative reviews can jeopardize any business that relies on its profiles on review websites to drive traffic, either to its retail locations or to its other digital properties such as websites or social media pages. According to the latest 2022 data from TrustPilot, 89% of global consumers check a business’s online reviews before deciding to buy from them.
There are several ways to reduce the damage that the occasional negative review from a disgruntled customer can do. One way is to collect as many reviews as possible from satisfied customers by breaking down their resistance and making it extremely easy for them to post feedback. The positive reviews then offset the few negative reviews that businesses inevitably get. Another strategy is to constantly be engaged with the community by responding to all the feedback. Dandy’s AI-driven review reply generator has been designed to automate the latter.
The spokesperson for Dandy, Bri Nicole explains why responding to reviews works so well by saying, “There are many things at play here that become clear once you understand the...
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