Wednesday, March 22, 2023

Google's search quality raters protest for higher pay - Search Engine Land

Last updated Thursday, February 2, 2023 12:05 ET , Source: NewsService

Dozens of Google’s raters, seeking raises and access to benefits, rallied at the Googleplex in Mountain View yesterday, with the goal of putting an end to “poverty wages.”

Why we care. Google has said it uses as many as 16,000 raters – and about 5,000 are based in the U.S. As a group, Google’s human raters help ensure the helpfulness, quality and relevance of search results by identifying potentially harmful results, spam, outdated information and all the other elements that go into what is now known as E-E-A-T.

Protest in Mountain View. The goal was to deliver a petition, signed by more than 600 workers, to Google SVP Prabhakar Raghavan (who is responsible for Google’s Search, Assistant, Geo, Ads, Commerce, and Payments products).

They wanted Raghavan to meet and negotiate with the workers. The group, however, was stopped by security, according to KPIX, a CBS-owned Bay Area news channel.

Alphabet Workers Union tweets about the protest. In a Twitter thread, the Alphabet Workers Union laid out their case for the raters, noting they are “responsible for training, testing & evaluating search algorithms. Their work makes Google billions while they get paid pennies.”

The group noted that Google’s raters can’t get benefits, such as health insurance, paid sick leave or parental leave.

Raters provide an invisible service to Google, rating the quality of Google search & Google ads—products that make billions for the company.

Yet, Google has denied these workers access to...

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