Jim Johnson Hyundai Leads District in Q4 Service Customer Satisfaction

BOWLING GREEN, 02/05/2014 / SubmitMyPR /

Jim Johnson Hyundai, a Kentucky Hyundai dealership in Bowling Green, today announced that it not only topped its district in service customer satisfaction for the fourth quarter of 2013, but also finished No. 3 among all U.S. Hyundai dealers last year. The latest data marks the sixth time that Jim Johnson Hyundai has ranked No. 1 in quarterly service customer satisfaction in its district, which includes more than a dozen Hyundai dealerships.

Awarded to Jim Johnson Hyundai for "meeting and exceeding customer expectations," Hyundai's distinction for customer service is given to the district dealership that performs the best in the Hyundai Service Index (HSI). Derived from surveys of customers who recently had their Hyundai serviced, the HSI allows dealerships to identify trends, run reports and analyze cumulative customer service scores across its business or down to individual employees.

"We take tremendous pride in our service department and its commitment to our customers, and receiving such frequent recognition for our performance serves as validation that we're approaching our business the right way," said Jim Johnson, president of Jim Johnson Hyundai. "Customer retention is hugely important to us, and we feel our reputation will continue to make us the preferred dealership for those in need of Hyundai service and repairs in our district."

Founded in 1972, Jim Johnson Nissan Hyundai and its leadership have long been recognized for their outstanding commitment to customers and community alike. In addition to the dealership's many accolades, Jim Johnson, a native of nearby Morgantown, Ky., has previously been named Time magazine's Quality Dealer for the State of Kentucky and has earned numerous awards within the Bowling Green community.

About Jim Johnson Nissan Hyundai:
Jim Johnson Nissan Hyundai has served Kentucky Nissan & Hyundai fans and the Bowling Green community for more than 40 years. Renowned for their dedication to customer service, Jim Johnson Hyundai offers a wide selection of new Hyundai cars and crossovers like the Sonata, Elantra and Santa Fe, as well as pre-owned vehicles and Hyundai parts and maintenance. For more information, call the dealership at 270-495-0688, check out their website at www.jimjohnsonhyundai.com, like them on Facebook at www.facebook.com/jimjohnsonauto or visit their location at 2200 Scottsville Road in Bowling Green, Ky.