Operational excellence is a philosophy that guides businesses to success by focusing on continuous process improvement, workplace efficiency, and a nurturing environment. It is like running a well-oiled machine where every part works in harmony with the rest. Faro Partners, a consultancy that specializes in empowering businesses to unlock the unlimited potential of their people and processes, has been a leading figure in the growing adoption of operational excellence, having introduced a unique four-system approach that has helped companies seamlessly implement the business strategy.
While it has been a game-changer for many businesses, the journey toward operational excellence is littered with pitfalls for those that dive in without a clear plan. Audie Penn, Managing Partner of Faro Partners, further points out that a majority of companies that have implemented operational excellence on their own have failed, which makes the hand-holding by consultancies such as Faro Partners all the more important.
“Somewhere between 85% and 95% of organizations that attempt to implement operational excellence fail,” reveals Penn. “If you don't have the right culture you will never achieve your functional objectives.”
Faro Partners has introduced its ‘9 Steps to Operational Excellence’ to guide companies in their pursuit of their performance goals. The nine-step methodology serves as the individual steps in the four-system approach to operational excellence that Penn has championed.
“At Faro Partners, we assess the nine steps to operational excellence under a four-system approach – the strategy system, the management system, the performance system, and the leadership system,” explains Penn. “What we're doing in our introductory sessions with companies is we explore the relationship between the four systems, because a company’s problem is most often found across multiple systems.”
Faro Partners stands out by recognizing the individuality of each company’s needs, values, and objectives in their pursuit of organizational excellence through the four-system approach. Its bespoke approach, grounded in years of high-level experience working with leading businesses across dozens of industries, resonates with visionary executives seeking to unleash the unlimited potential of their people and processes.
“I'm committed to the outcome, and it's not my outcome, it's yours,” says Penn. “I take on the mission of the company as if I were an employee, embracing and helping shape their values, goals, and strategies as a cohesive part of the team.”
While operational excellence might sound like a complex corporate strategy, it's about identifying where value lies first before forging methods to bring that value to clients. It’s essential to build a culture where continuous improvement is the norm, not the exception, says Penn.
“Think of it as the secret recipe that makes everything in a company run smoothly,” he adds. “But more than doing things well, it's also about uniting an organization around a common purpose and goal.”
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Name: Audie Penn
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