Behind every successful concert, festival, or event is a team of qualified security guards who ensure the utmost safety of organizers and participants. While keeping the danger away is always the priority, Kemar John, co-founder of TSSG, who knows the industry like the back of his hand, recognizes other components that make or break an event, differentiating mediocre security providers from groundbreaking pioneers.
Founded in 2019 by a group of experts with various backgrounds in security, TSSG stormed onto the scene with trailblazing ideas, a one-of-a-kind approach, and an overarching mission to provide top-notch security that’s on-brand with the client’s voice. As noted by Kemar, although every founding member of TSSG specialized in different sectors, they all pinpointed the same underlying issue of the industry—every client gets the exact same service, and most companies are using a one-size-fits-all approach.
“There’s a critical deficit of a concierge-like approach to security, and clients rarely receive innovative brand-centric solutions. Although we are a third-party provider, we come into a venue to perform services for a specific brand and to represent it. I think perpetuating each brand is crucial in premium services,” added Kemar.
The policy of TSSG is to approach each client with a fresh perspective, ensuring that their team receives thorough education before embarking on any projects. The company achieves this by immersing themselves in the brand culture, attentively listening to diverse requirements, and diligently working towards fulfilling every client’s objectives. TSSG offers detailed and high-quality services, representing every customer with paramount care and attention to detail.
Moreover, TSSG’s dedication to education extends beyond its team. Once the clients establish their goals and desires, the trailblazing security firm informs its customers of the best solutions for a specific event, after which TSSG proceeds to train its team as soon as both parties agree on proposed services.
Striving to provide first-class services to every client, TSSG focuses on constant improvement, teaching the security personnel various brand and industry-focused texts, such as hospitality scripts. At the core of TSSG lies forming bonds with clients and their customers, and the team understands the power of first impressions. That’s why they train to address the needs of clients from the very first encounter, fostering an environment that’s as friendly and approachable as it is safe.
A testament to TSSG’s high-quality services, Kemar alludes to an annual carnival in Barbados, the Crop Over carnival, where the TSSG team was providing safety. A first-time Crop Over band, scheduled to parade at the carnival, were so impressed with the services that they insisted on TSSG’s presence at future events. The patrons were particularly struck by the unique sense of security TSSG provided, noting the absence of intimidating guards that often dim the charming festive atmosphere.
In addition, TSSG is a distributor for QR Patrol, a patrol management software that allows companies to track patrols in real time. The software uses QR codes, GPS, and NFC technology to track and report, increasing levels of accountability and performance tracking.
Currently hiring approximately 30 certified guards, TSSG plans to expand even further, introducing cutting-edge innovative solutions to Barbados. “We want to be trailblazers and introduce technology into the mix,” added Kemar. “There’s a striking lack of adequate services that match the personalized needs of each customer. By merging high-tech developments with utmost devotion to providing services, TSSG aims to fill that gap.”
Media Contact
Name: Kemar John
Email: [email protected]
