Fastener SuperStore, Inc. is celebrating two decades of innovation and service, reflecting on its start in the early 2000s as a web-based fastener supplier. The company views this milestone as a moment to honor the individuals who shaped its journey and to invest in operational enhancements that empower customers to keep their projects moving forward.
“This anniversary is really about our team and the customers who trusted us when it mattered most,” says Greg Fields, founder and president of Fastener SuperStore. “Every step forward has been guided by a hands-on approach and a willingness to listen and adapt, and I’m grateful for the shared effort that has carried us here.” Fastener SuperStore is a comprehensive supplier of industrial fastening components, offering an extensive online catalog that features anchors, bolts, nuts, rivets, screws, sockets, washers, and more. In addition to its broad product range, the company provides value-added services tailored to streamline procurement for busy professionals. While specializing in bulk distribution, Fastener SuperStore also caters to customers with urgent or smaller-scale needs, ensuring flexibility and accessibility across the board.
(Sourced by Fastenersuperstore)
Each listing features detailed specifications to help purchasers confirm fit and application. The catalog also supports legacy part number matching for faster sourcing. Orders can be placed online or through direct contact, making the process simple and efficient. To support this streamlined ordering experience, the company has continued to invest in its infrastructure. In 2024, the company opened its new headquarters and primary distribution center in Downers Grove, Illinois. The facility provides additional finishing services, including precision painting matched to color samples and a range of plated finishes for appearance or performance. It also offers streamlined kitting, bundling parts with labels, instructions, or other materials to make components ready for immediate use.
(Sourced by Fastenersuperstore)
The company’s fulfillment approach stresses speed and attention to detail. Most orders ship the same day they’re placed, and arrive within a short delivery window. When needed, the team coordinates direct shipments from suppliers and works with a broad network of partners to find alternatives for items that aren’t immediately in stock. Customer service includes proactive outreach. Representatives may follow up if an order is mismatched to its intended use. The goal is to resolve potential issues before they cause delays.
A close-knit, collaborative culture supports these service goals. Team members often wear multiple hats, sharing responsibility so responses remain flexible and individual orders get the attention they deserve. Staff across warehouse, support, and operations teams work together to accommodate special requests and prepare incoming orders so they’re ready for installation or packaging.
Over time, shifts in the market have led to thoughtful changes. During the COVID-19 pandemic, demand rose sharply as buyers prioritized availability. In response, the company invested in extensive inventory and strengthened its sourcing network. These adjustments have helped improve responsiveness when timing matters and offer more options when certain parts are more difficult to find.
Now, as Fastener SuperStore commemorates its 20th anniversary, it focuses on steady improvement. The company intends to continue enhancing capabilities where customers seek them, refining the online experience, and sustaining a responsive service culture that aims to make fastener sourcing reliably straightforward.
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