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Operations for small businesses throughout the Covid-19 pandemic have certainly been a challenge, with restrictions, reduced customers who spend less, and market uncertainty making business decisions much more difficult. The good news is that America is making significant strides in the recovery from the pandemic. Projections suggest a record year of retail spending through 2021, with retail sales expected to grow by a factor of up to 8.1 percent, representing a record amount of $4.3 trillion, as reported by Customer Growth Partners.
It means that small businesses need to prepare for increased customer traffic and spending across both retail and services, and the savvy operator knows that customer relationship management (CRM) for small businesses is essential in order to keep customers happy, spending, and returning.
Make the day-to-day simpler with CRM for small business.
The right CRM for small businesses enables the owner or operator to seamlessly incorporate every CRM function into their day-to-day workflow without fuss. Thryv is at the forefront of such seamless integration and offers a solution for every CRM challenge presented to small-business operators. Its built-in offerings for small business CRM have resulted in the average benefits of a 25...
Read Full Story: https://www.entrepreneur.com/article/378234
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