For many Americans, Google and other search engines are increasingly popular means of finding legal information and resources. People facing civil justice issues—such as housing disputes or consumer debt claims—often do not realize that their problems have implications that require legal remedies. So they turn to the internet, as they would in other situations to find specialized information to solve a problem. Instead of navigating directly to court or legal aid websites, many typically type queries into their browsers. The results don’t always yield relevant, high-quality legal guidance.
Courts and the legal aid community have invested considerable resources in improving their webpages and building state-of-the-art tools to help people research and resolve legal issues online. In the past year and a half, demand for this information skyrocketed as COVID-19 created new civil legal problems and forced offices that provide in-person legal help to close their doors. The key question, though, remains whether those who need legal resources can find them online. And research shows the critical importance of search engine optimization (SEO) to make that happen.
Information hard to find if not near top of search results
Most people searching for information online view only the first page of results and click on one of the top three hits. Too often that does not include accurate, location-specific information from relevant courts and legal services providers.
In 2019, the Legal...
Read Full Story: https://www.pewtrusts.org/research-and-analysis/articles/2021/10/18/simple-tools-can-boost-access-to-online-legal-information
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