Future-proof Technology for the Field Service Industry
Field service is one of the most dynamic domains when it comes to business transformation. With new products and services emerging everyday, the customers' needs are also evolving constantly. In order to keep up with the cutthroat competition, therefore, you need to future-proof your field-based service business to ensure sustainability.
With that being said, it is important to understand the concept of future-proofing. By definition, the term future-proofing refers to the process of anticipating the future and devising techniques for mitigating the effects of future shocks and stresses. In other words, it is the strategic design of things to remain valuable and low-risk going into the future.
Future-proofing is a broad concept that commonly applies to a broad range of industries, including medical industry, climate change, electronics and communication, engineering, and, of course, field service.
As a business owner, it is your responsibility to ensure that your company is future-proofed and ready to capitalize on possibilities. This involves safeguarding and expanding your company in the face of disruptive change. In today’s age and time, the biggest competitive advantage that field service businesses can leverage is technology nevertheless. To explain, you need to make sure that your organization has a technological infrastructure flexible enough to adapt to the ever-changing needs of the industry. Therefore, if you are to future-proof your business, you need to ensure that you are using the right digital tools and following the appropriate technological trends relevant to your field.
In order to achieve that goal, you need to identify the major technological trends that is runling your industry and promise to ensure sustainability going forward. So, what are they? And what digital tools are going to help you push your business forward?
In this article, you will find the answers.
The most significant technological trend that the field service industry has seen in recent years is automation. And the key to automating your service business is field service management software. It is essentially a cloud-based software solution that packs a vast range of tools and technologies to streamline and standardize your business processes. With this innovative system, you can automate your everyday tasks such as scheduling and dispatching, estimating, time-tracking, monitoring, invoicing, and much more.
Modern field service software is becoming increasingly popular as businesses recognize that it may produce considerable revenue and customer satisfaction advantages. This is because organizations are gradually realizing the impact it will have on the bottom line, mostly through its potential integration with the next big technological shift.
In recent years, the world has become increasingly connected thanks to the rise of the internet of things (IoT). By 2025, the installed base of IoT devices is expected to reach almost 31 billion. Mobile phones have already changed the way we work in countless ways, and this trend will only continue. Therefore, field service businesses must leverage smartphones and handheld devices if they are to prepare for the future.
Mobile apps in field service allow users to communicate more effectively with technicians in the field (i.e., on their route to a job at a customer's location). You should be able to manage field staff using mobile phones and integrated apps with your field service software, and many field service software solutions allow technicians to access task information from their mobile device (e.g., the location, contact person, and the piece of equipment to be serviced).
If your business wants to be as efficient as possible, one-way communication isn't enough; you need two-way communication. All of the data collected by your technicians is much more significant when it is stored and organized in the cloud. The cloud is becoming a vital part of most companies' technological stack, and your field service solution should be able to connect to the cloud and store documents at the very least. Once safely synchronized, the information is not only safe from losses caused by hardware issues, but it is also accessible as a history log for future jobs.
Modern cloud systems enable you to perform a wide range of functions, such as video conferencing and sharing documents, from any location with an internet connection. This, in turn, enables increased productivity through remote collaboration and the freedom to work from anywhere. The cloud also provides significantly greater scalability than an ordinary enterprise network.
Gone are the days when customers only contacted their technicians when their assets broke down. In field service, there is now a noticeable shift from reactive to proactive and preventive maintenance, allowing technicians and customers to be aware of maintenance services that are already required to keep assets in their best condition while avoiding downtime through structured and digitalized documentation of all asset information, including service history.
Make sure your technologies are future-proof to ensure they are capable of handling change. Choose a field service management software solution that can be tweaked and adjusted to meet future needs. Every industry will face challenges as new inventions, regulations, and technologies emerge. As a result, you must ensure that your software is adaptable enough to manage those changes without requiring adjustments.
My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well. Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.
This announcement is not directed at any investors or potential investors, and does not constitute an offer to sell — or a solicitation of an offer to buy — any securities, and may not be used or relied upon in evaluating the merits of any investment. Any projections, estimates, forecasts, targets, prospects and/or opinions expressed in this release are subject to change without notice. The contents in here should not be construed as or relied upon in any manner as investment, legal, tax, or other advice.
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