Faro Partners, a leading consultancy that specializes in empowering businesses to unlock the unlimited potential of their people and processes, has unveiled its “9 Steps to Operational Excellence” designed to guide and support businesses in their journey towards achieving their most ambitious performance goals.
Credits: Audie Penn at Faro Partners.
The nine-step approach empowers businesses to drive productivity, boost efficiency and reduce stress in the workplace. This is crucial in today's business world, where the pursuit of operational excellence is not just an advantage, but a necessity, says Audie Penn, Managing Partner of Faro Partners.
The first phase of the nine steps to operational excellence is where Faro Partners helps businesses identify and define their purpose and objective, identify the processes and people involved, and then define how their success can be measured.
At this critical stage, communication is key, Penn points out. Of the dozens of training programs Faro Partners has organized for businesses adopting the ‘9 Steps to Operational Excellence’, Penn says a recurring issue has been their inability to define and communicate the core problems that they want to be resolved.
“I always love to ask these companies, how many times have you solved the same problem? If the management system and the focus is missing, you are actually solving problems that weren't really problems,” says Penn. “This is the reason we spend so much time on the problem statement in our training, because most companies are unable to properly define it.”
“But we’re not here to discover what the business wants. They already know what they want. For many organizations, the issue is they are unable to find the right language to communicate effectively. So Faro Partners comes in to facilitate, coach, and guide organizations, helping them define the problem and communicate it effectively to all stakeholders, ensuring everyone understands how to approach and resolve the issue.”
The next stage of the process is to define functional and relational processes that require change, as well as the optimal workplace for success. The functional process comprises all the work that is needed to be done, Penn explains, while the relational process is how people accomplish the work together. These steps are followed by comprehensive training for all staff who will be involved in the transformation.
Another integral part of the nine-step process is establishing a communication channel where all stakeholders can conduct regular and frequent conversations about their core problems and conduct accountability audits, says Penn. And as the organization-wide transformation begins to take shape, the nine-step approach allows the company to adjust the frequency of these activities as appropriate. The final step is to consolidate the findings in a document, communicating the completion of the goal, and closing the loop.
“The ‘9 Steps to Operational Excellence' has been deployed by dozens of businesses and it has been proven time and again to be an effective transformational tool that helps drive continuous improvement across all levels,” says Penn. “The success stories of these companies are helping us set benchmarks in process improvement, inspiring other businesses to pursue similar paths towards operational excellence.”
Media Contact
Name: Audie Penn
Email: [email protected]
