Corporate social responsibility is increasingly becoming an imperative for business practices. Following this development, business process outsourcing (BPO) entities play a more critical role in driving social impact. Oworkers, a leading multilingual BPO company that has positioned itself across key global locations, has emerged as a pioneer of socially responsible outsourcing.
With its European headquarters in Bulgaria, Oworkers gains a competitive edge for multilingual BPO projects within the European Union. Leveraging Madagascar's linguistic diversity and cost-effective advantages, the company excels in French and English projects, as well as non-language-specific tasks. In addition, its office in Egypt serves as a cost-effective solution for English, Arabic, Spanish, and Italian projects, boasting superior skill levels and operational efficiency.
Oworkers further showcases its commitment to excellence by distinguishing itself as an ISO 27001 and General Data Protection Regulation (GDPR) compliant BPO powerhouse. It specializes in multilingual data processing, data annotation for artificial intelligence (AI), content moderation, and customer care services. It is also known for combining automation, AI integration, and "human in the loop" solutions.
Oworkers' data annotation division ensures high productivity and accuracy rates thanks to years of experience and partnerships. The company also assists with scalability, accuracy, and affordability for multilingual data entry outsourcing. It provides expert data categorization, annotation, validation, and enrichment across over 25 languages.
Moreover, it offers full-service invoice processing solutions for the finance and document management sector, with top-tier accuracy rates exceeding 99%. These services entail optimizing operational workflows and freeing up internal resources.
Over a decade of dedication has earned Oworkers the trust of industry leaders across diverse sectors, from leading marketplaces to tech start-ups and Fortune 500 conglomerates. This can be attributed to the vision, passion, and extensive 25-year experience in offshore outsourcing of its founder and head of development, Stephane Guillemin.
Guillemin's commitment to redefining the BPO sector by championing ethical practices has shaped the company's ethos. This philosophy is reflected in one of Oworkers' primary missions, which is to prioritize employee welfare besides client satisfaction.
"Our foundational principle revolves around ethical sourcing. This means that aside from ensuring that we provide our clients the best service, we also make sure to prioritize the well-being of our employees and the communities we serve," says Guillemin. With this, Oworkers rejects the gig economy model and exclusively employs full-time staff, guaranteeing its employees' stability and security.
Believing that employees are the key to the organization's success, the founder adds, "The goal is to take care of their holistic well-being, so part of our initiatives is providing above-average salaries, comprehensive healthcare coverage, and ongoing training opportunities." Essentially, Oworkers fills the gap brought by traditional outsourcing models by focusing on social responsibility.
Oworkers' dedication to promoting ethical sourcing practices has helped garner recognition in the field. It has received prestigious honors, such as being named the Best Global Data Entry Outsourcing Company. Its innovative approach to multilingual BPO services has also earned recognition as one of the 30 Innovative Brands of the Year 2023.
In addition, Oworkers has been singled out as one of the Top 5 Best Data Entry Outsourcing Companies, highlighting its data organization and gathering expertise. These accolades reaffirm its reputation as a trusted partner for businesses of all sizes.
Oworkers stands as an example of ethical excellence and innovation in the multilingual BPO services industry. Its commitment to employee welfare, data security, and client satisfaction allows it to continue redefining the outsourcing landscape, setting new standards for making impactful changes on a global scale.
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