New technology can provide considerable benefits, from cost efficiencies to better workforce communications and more agile scheduling – all of which are priorities throughout the home care sector. Introducing new tech with a properly managed implementation strategy ensures agencies engage with their carers and colleagues, paving the way for augmented productivity and higher standards.
CareLineLive, a provider of advanced and next-generation home care management software, explains how this might work in practice and headlines some of the many advantages of making this the year home care providers migrate to progressive software applications.
Amid an environment where home care providers in England are expected to digitise their record-keeping by March 2024 according to government targets, now is an ideal time for agencies and managers to consider ways to improve care services, expand capacity and enhance compliance while introducing strategies to break down resistance to change.
Reforms of Digital Technology in the UK Home Care Sector
The target date mentioned has been set by the government’s Plan for Digital Health and Social Care, with an aim to build robust digital foundations to ensure social care services have the capacity and scalability to respond to rising demand and changes in the ways private care providers are relied upon by NHS services.
Digital innovation has trickled down to healthcare and domiciliary care from other industries, where cloud-based applications, easy access from internet enabled devices and real-time communications are the norm, but it has taken time for such innovation to be adopted in care management.
Benefits of such innovation include everything from reduced administrative burdens to better management of caseloads and rosters, recording real-time logs of events, medications administered, and visits completed to demonstrating compliance during a regulatory audit.
Josh Hough, Founder and Managing Director at CareLineLive says, ‘The key to a successful transition from legacy solutions and paper-based records is to work with an experienced provider who can work through each phase of the project to ensure you understand the migration progress and have a stress-free experience.
We work with home care agencies ranging from newly formed organisations to those with established care teams working nationwide and can break down the implementation into stages, offering training and guidance throughout.
At the point that your new intuitive and interactive system goes live, we will have migrated all the important data about carers, clients and rosters. Carers can connect through a dedicated handset or their own mobiles and access user-friendly functionality.”
The NHS Transformation Directorate reports that 30% of social care providers have successfully switched to a home care software solution, with many more expected to follow as the 2024 target date approaches.
Complexities of Change Management in Home Care Agencies
Carers and the people they support should be fully informed about what software applications will mean for them and how they will provide a more responsive and agile service, using high-level monitoring and accurate record-keeping to remove the potential for human error.
CareLineLive offers a proven onboarding process, including interactive sessions with the support team for care managers, help with setting access permissions, and dedicated tuition in creating client schedules, raising invoices, producing reports and running payroll.
Inclusive training is important, where carers and coordinators understand how all the tools and features within the software work. They also learn how to request additional support should any queries arise during the implementation phase.
The company provides email and phone-based support, showing home care agencies how to master their usage or offering solutions to specific requests and requirements.
The CareLineLive Onboarding Process
Each onboarding plan covers three sessions as standard, including e-learning modules and just over seven hours of training, with self-learning materials and resources available to allow care planners and managers access to work through their system training within their own time.
Josh Hough says, 'The primary issue we so often hear from home care agencies is that they recognise the potential for advanced technology to transform their revenues and care quality yet find it difficult to allocate the time to migrate from one system to the next or feel that their care workforce is resistant to change.
By providing a built-in training element with every software package, we make the transition inclusive, accessible, and aligned with the pace of change most appropriate for the organisation, reducing those barriers to growth.'
More information about the stages of the onboarding process available from CareLineLive is available through the company's migration pages.
Read more about CareLineLive - CareLineLive Implements Home Care Management Software to Enhance Care Efficiency at a Northern Ireland HSC Trust
About CareLineLive
CareLineLive is an award winning UK care management software system that delivers complete functionality for home care businesses. Set up in 2014, CareLineLive has used the latest technology to develop for agency owners and managers an innovative, easy to use, cloud based home care management system that is truly fit for purpose.
Media Contact:
Marie Page
CareLineLive
03300885767
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Source Company: https://carelinelive.com/
